Shipping Policy

Thank you for shopping with The Animal Nook. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.
• Orders are processed Monday to Friday, excluding public holidays.
• Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Shipping & Delivery

We ship using Aramex.

Estimated delivery time: 8–11 business days from the date your order is dispatched.

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or remote delivery locations.

Shipping Address

Please ensure that your shipping address and contact details are correct before completing your order. We are unable to accept responsibility for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your parcel's progress.

Delayed or Lost Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at theanimalnook@outlook.com. We will work with Aramex to investigate the shipment and keep you informed throughout the process.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the packaging and the damaged item so we can assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact us at:

The Animal Nook
Email: theanimalnook@outlook.com

We aim to respond to all enquiries within 24–48 business hours.